LOÏC JEAN-FULCRAND’S INTERVIEW
Check out our video of the week featuring Loïc Jean-Fulcrand, Director prospective and innovation at B-Appli. He explains how should companies adapt to a multiplication of expertise.
Technology advances faster than we can learn. In other words, we are always obliged to surround ourselves with experts. We can’t be skilled at everything. It’s just not possible. We have to work with others as a team.
Back in my parents’ day, there was always someone at the top, the expert, who knew how, and who had assistants to help them get the job done. Then, below them, there were the manual workers who moved the goods.
In today’s world, as I said earlier, we have increasingly different and varied areas of expertise. We have to work with a lot of people. There’s often no way of knowing how they work. We don’t know what they’re doing. All we can do is ask them to do something and hope that they do it well.
Problems have been reduced to their near atomic scale. It’s like math after all. When you want to solve a complex problem, you divide it into simple problems that you know how to solve. It’s about cutting the company’s process or the various processes into a number of sub-processes that are on a human scale. These are things that we can actually manage, in small groups, in small teams, that we can decide locally.
You don’t always need a company policy to decide on the color of a post-it. We really have to tell ourselves that in the end, everyone is steering their own boat and we have to collaborate with them on values, and not on quantified objectives, because it doesn’t make sense in the long run.