As a certified translation agency, we make sure our services and procedures comply with national and international standards. Our certifications back up our positioning on the market and prove that we are an experienced partner you can trust.

ISO 17100

The ISO 17100 standard “provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications. [It also] provides the means by which a translation service provider (TSP) can demonstrate the capability of its processes and resources to deliver a translation service that will meet the client’s and other applicable specifications.”

In other words, the goal of this standard is to outline translation processes and guarantee that a company follows best practices related to translators, technical resources and service quality when providing translation services.

This international standard confirms the quality of the translation services ITC Translations already provides.

Every aspect of each stage in the translation process is covered in the ISO 17100 standard:

  • Resources: the qualifications and skills of translators, project managers, etc.
  • Pre-production: handling quote requests, contracts, administrative tasks, project preparation, and personal data
  • Production: managing translation projects, document translation, proofreading, revision, correction, quality control by the project manager, etc.
  • Post-production: interacting with clients at all stages of a project, managing changes or comments related to complaints, conducting satisfaction surveys, etc.

This approach is centered on clients and aims to ensure you receive the appropriate level of responsiveness, reliability, confidentiality, professionalism, and, of course, quality of service to which you are entitled. Certification is an opportunity for continuous improvement that requires us to stay compliant with the provisions and requirements of this industry-standard as well as any changes made to it.

We’re proud to be ISO 17100 certified because it highlights our focus on clients and quality in every aspect of our work and organization.

HIPAA Compliant

In this digital era, HIPAA is the most important medical acronym in the health information privacy field. ITC Translations USA, Inc. staff are trained, tested and certified on this important legislation and we provide 100% compliant services that fulfil the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

What is HIPAA?

The U.S. Congress adopted HIPAA in 1996 to ensure that patients’ digital health information is protected and kept private. HIPAA states that patients have rights to their health information and only they can decide how much access they will grant to that information. HIPAA rules govern Protected Health Information (PHI). PHI is personal patient information that should never be sold, distributed or disclosed by anyone other than the patient or their doctor.

Through HIPAA, PHI is collected, created, maintained or transmitted by an entity according to specific data protection rules. These entities include all healthcare facilities and personnel, as well as business partners such as language service providers.

Complying with HIPPA regulations means providing a team of professionals who are trained in rigorous procedures to follow when handling documents containing PHI. ITC has its own HIPAA-compliant project management portal that allows clients and translators to securely share documents for translation and final files.

WBENC (Women’s Business Enterprise National Council)

We’re proud to be a Certified Women-Owned Business. This certification supports women who manage and control their own business, and it allows our clients to reach their goals of diversifying their suppliers and demonstrating that they support increased diversity in the professional sphere.

A women-owned business certification will never replace a solid business model, hard work and quality service. Still, companies that choose certified companies owned by women benefit from a level of quality and performance that isn’t found in other agencies, no matter who leads them. A company that successfully completes the thorough WBENC selection process is one that’s ready to tackle all the challenges it encounters.

Looking for the right partner for your multilingual projects? We’re here to help!