Please find below the general terms and conditions of translation of ITC Global.
All translation, proofreading and formatting services provided by ITC TRANSLATIONS USA INC. for its professional clients are governed by these General Terms and Conditions, excluding any other document and excepting any specific conditions negotiated between the Parties. Therefore, any clauses that may appear on the Client’s documents, in particular the Client’s general terms and conditions of purchase, will be unenforceable against ITC TRANSLATIONS USA INC. Placing an order with ITC TRANSLATIONS USA INC. implies knowledge and acceptance of these General Terms and Conditions by the Client, who acknowledges having received and accepted them and waiving any general purchase conditions.
ITC TRANSLATIONS USA INC. reserves the right to contravene certain clauses of these General
Terms and Conditions, subject to the Client’s prior agreement.
For the purposes of these Terms and Conditions, the term “Client” refers to any natural or legal person represented by the signatory of the Quote or any other document which constitutes a Purchase Order.
ITC TRANSLATIONS USA INC. considers that all employees or associates of a business or organization who place an order on behalf of said business or organization have received prior permission from their line management to purchase said services, without any possibility of objection from the Client.
All Client orders are preceded by a Quote, drawn up free of charge by ITC TRANSLATIONS USA INC. based on the documents to be translated provided by the Client or information provided by the Client.
Documents to be translated may contain reference documents and/or diagrams, drawings or plans which would assist the translators in their work. Any glossaries provided by the Client shall also be taken into account and used in the translation.
The Quote is a document sent by ITC TRANSLATIONS USA INC. to the Client which includes a description of the work to be carried out and the service fee.
The Quote is normally sent to the Client electronically through ITC TRANSLATIONS USA INC.’s management system; the document sent expressly refers to these General Terms and Conditions via a link to https://www.itcglobaltranslations.com/terms-and-conditions/. The Client must then accept the Quote and the General Terms and Conditions by following the outlined procedure. If the digital acceptance method is temporarily unavailable, the Client shall return the Quote to ITC TRANSLATIONS USA INC. by post or email after having added the date, signature and company stamp, preceded by the words “Signed and agreed”. The Client must also return a copy of these General Terms and Conditions, signed in accordance with Article 13.
The Client may also place an order by sending ITC TRANSLATIONS USA INC. a Purchase Order, issued by the Client’s authorized teams, or by sending payment for all or part of the chosen service to ITC TRANSLATIONS USA INC.. The order placed by the Client, using one of the methods described above, shall only be considered definitive if the Client expressly accepts these General Terms and Conditions and the order is confirmed by ITC TRANSLATIONS USA INC.. Any special condition that deviates from or supplements these General Terms and Conditions must be stipulated on the Quote or purchase order and accepted by both Parties.
Should the Client cancel a firm and final order, ITC TRANSLATIONS USA INC. shall invoice the Client for 100% of the work which has already been completed on the date of cancellation, plus 50% of the remaining initial order amount.
Should cancellation occur before work begins, lump-sum compensation of 50% of the initial Order amount shall be invoiced.
If a deadline has been set for the service provision, the period begins on the date on which ITC TRANSLATIONS USA INC. receives the Quote accepted by the Client or on the date on which ITC TRANSLATIONS USA INC. issues written confirmation of the Purchase Order, as described in Article 2.
All quotes accepted and received after 5 p.m. by ITC TRANSLATIONS USA INC., shall be considered to have been received the next day. If the next day is not a working day, the date of the next working day shall apply.
If ITC TRANSLATIONS USA INC. receives the Client’s acceptance of the Quote more than one week after said Quote was issued, the service provision deadline may be adapted based on the translators’ workloads on the date of acceptance.
Rates for ITC TRANSLATIONS USA INC. ’S services differ based on the nature of the service provided. Translation and proofreading services are invoiced based on a unit rate per source word or per hour. Formatting services are invoiced based on an hourly rate, following estimation of the number of hours necessary to carry out the work requested by the Client.
Rates are given net and excluding taxes. These base rates may be increased depending on the format of the documents to be processed, the specifics of the texts and the degree of urgency.
ITC TRANSLATIONS USA INC. has sole discretion over any decision to apply discounts or sliding- scale prices, based on a percentage or a fixed amount. The application of a discount in no way obliges ITC TRANSLATIONS USA INC. to apply the same discount to subsequent orders made by the Client.
Unless otherwise requested by the Client, translations of text contained in images, Flash animations, etc. are provided without formatting. ITC TRANSLATIONS USA INC. may however reintegrate the text or carry out image editing work at the express demand of the Client and in exchange for an additional fee based on a Quote sent in advance.
All detailed quotes are free of charge and preferably calculated based on the documents to be processed, provided by the Client. The amount given in the Quote is firm and final, except in the following instances: (1) changes made to the content or additional documents added by the Client during order confirmation, (2) absence of documents when the Quote is being established, if the Quote was established based only on the approximate number of words and an extract of the content, (3) underestimation of the work to be carried out, in particular for services that are invoiced at an hourly rate, and for scanned documents and PDF files. In these cases, ITC TRANSLATIONS USA INC. reserves the right to alter the rate given in the Quote and to establish a corrected Quote.
Unless otherwise agreed, invoices are payable within thirty (30) days of the date of invoice, and without discount for upfront payment.
All payments must be made by cheque, credit card or bank transfer, made payable to ITC TRANSLATIONS USA INC.. ITC TRANSLATIONS USA INC.’s postal address and bank account details is given on the invoice. Unless otherwise stated, the billing address shall be that provided by the Client when requesting the Quote.
Any orders of more than US$3,000 (three thousand dollars) excluding taxes may be subject to a down payment of 50%. In this case, work shall only begin upon receipt of the down payment (payable by bank transfer, credit card or cheque).
(a) Late payment interest. Any amount not paid by the due date accrues interest from the due date until paid in full. The rate is 1.5% per month (18% per year) or the maximum rate permitted by applicable law, whichever is lower. Interest applies automatically, with no notice or formal demand required.
(b) Acceleration. If any invoice remains unpaid after its due date, all other amounts owed by the Client to ITC TRANSLATIONS USA INC. become immediately due and payable. This does not limit any other right or remedy available to ITC TRANSLATIONS USA INC.
(c) Collection costs. The Client shall reimburse ITC TRANSLATIONS USA INC. for all reasonable costs of collecting overdue amounts, including collection agency fees, court costs and reasonable attorneys’ fees.
(d) Suspension of services. If the Client fails to meet the payment terms of this Article, ITC TRANSLATIONS USA INC. may suspend any service in progress until all overdue amounts are paid. Delivery deadlines are extended by the length of the suspension. ITC TRANSLATIONS USA INC. is not liable for any delay or loss resulting from it.
(e) Ownership of deliverables. ITC TRANSLATIONS USA INC. retains all rights, title and interest, including copyright, in all translations, proofread texts, formatted files and other deliverables until it receives full payment for the related services. Until then, the Client may not use, reproduce, distribute, publish or display any deliverable, in whole or in part. Any such use is unauthorized and constitutes infringement of the rights of ITC TRANSLATIONS USA INC., which may take any legal action needed to enforce them. Once full payment is received, ITC TRANSLATIONS USA INC. assigns to the Client the rights needed to use, reproduce, publish and distribute the deliverables for the purposes set out in the Quote.
ITC TRANSLATIONS USA INC. shall ensure the Client receives consistent expertise in the quality of the work carried out. In case of subcontracting, ITC TRANSLATIONS USA INC. commits to use qualified actors and to ensure that said actors have the necessary skills and means to ensure correct service provision.
In no case shall ITC TRANSLATIONS USA INC. be held morally or financially liable for complaints based on differences in style or distinct terminological preferences.
The acknowledgement of certain inaccuracies in part of the translation shall in no way call into question the entirety of the work carried out by ITC TRANSLATIONS USA INC.. ITC TRANSLATIONS USA INC. reserves the right to carry out the necessary modifications and/or offer the Client a discount or credit note if the complaint proves to be founded.
ITC TRANSLATIONS USA INC. shall not be held liable for the Client’s use of the work, nor that of any third party to which the Client may have sent said work.
In case of disputes relating to the quality of the service, ITC TRANSLATIONS USA INC.’S liability only extends to the amount of the invoice concerned. ITC TRANSLATIONS USA INC. shall under no circumstances be held responsible by the Client or any other person for any special, incidental, indirect or immaterial damages (including, but not limited to, the loss of profits or savings, business interruption, damage to or replacement of equipment and goods or the recovery or replacement of programs or data) ensuing from complaints about the precision, exactitude, readability or coherence of data processed by ITC TRANSLATIONS USA INC., even if the latter was warned about the possibility of such complaints or damages.
In the case of translation of documents destined to be reproduced in high numbers (such as menus, price lists, sales brochures, etc.), it is recommended that the Client submit the printer’s proof to ITC TRANSLATIONS USA INC.’S for proofreading. This service is priced independently and in addition to the cost of translation.
ITC TRANSLATIONS USA INC.’S IT development department constantly strives to implement the best means of digital transfer in order to ensure optimum service speed over the internet.
As such, ITC TRANSLATIONS USA INC. shall not be held liable for any delays in delivery, in particular those caused by technical problems which are beyond its control, by delays in delivery by email and postal means, or by cases of force majeure.
Likewise, ITC TRANSLATIONS USA INC. shall not provide any compensation for any delays which are due to the Client (late delivery of files, waiting for necessary information, invalid formats, illegible text, etc.).
The Client shall provide ITC TRANSLATIONS USA INC. with all the texts to be translated, all technical information necessary to understand the text, and any specific terminology they may request. ITC TRANSLATIONS USA INC. shall not in any case be held liable for non-compliances or deadline overruns which are due to the Client’s failure to comply with this information obligation. The Client has a period of ten (10) working days following receipt of the finalized documents to notify ITC TRANSLATIONS USA INC. of any dissatisfaction with the quality of the service provided in writing. After this period, the service shall be considered to have been duly provided and shall be invoiced. The terms and conditions of any complaints made by the Client are provided hereafter in Article 10, “Complaints”. In this way, the Client actively collaborates on verifying the translation received
ITC TRANSLATIONS USA INC. undertakes to respect the rules of confidentiality and trade secrets, and shall not disclose any information to third parties without the Client’s prior written consent. This confidentiality agreement shall remain valid even after work for the Client has been completed.
Any subcontractors acting on behalf of ITC TRANSLATIONS USA INC. are bound to the latter by a Confidentiality Agreement which also engages their responsibility in case of indiscretion or disclosure of information made available to them as part of their service provision.
Client documents, translations and data are never used to train or improve third-party artificial intelligence models. Where ITC TRANSLATIONS USA INC. uses machine translation or artificial intelligence tools, it uses only professional tools whose contractual terms prohibit the retention and reuse of submitted data, and never consumer-grade tools. Client data may only be used to build translation memories, glossaries or engines dedicated to that Client, and solely for the Client’s own projects.
However, the responsibility of ITC TRANSLATIONS USA INC. and its subcontractors does not extend to the disclosure of Client information which is likely to result from internet use. In this regard, the Client hereby acknowledges that data available on the internet may be subject to misappropriation and that, as such, the transfer of sensitive data online is done so at the Client’s own risk. Consequent to the foregoing, the Client shall not hold liable ITC TRANSLATIONS USA INC. in case of disclosure of information following data exchanges on the internet.
Complaints about the quality of the services shall only be considered if they are explicitly sent in writing, by means of a registered letter with acknowledgement of receipt (or by email sent with automatic acknowledgement of receipt to the ITC TRANSLATIONS USA INC. project manager), no later than ten (10) working days after delivery of the work.
All complaints must include precise corrections and explicit comments about the nature of the parts concerned or disputed terms, with pertinent examples to back up the claims.
Beyond this 10-day period, all translations shall be considered approved and shall be invoiced ipso jure.
If a complaint about the quality of the work carried out proves to be founded, ITC TRANSLATIONS USA INC. may, in agreement with the Client or at its sole discretion, take one of the following compensatory measures: (1) offer a discount equal to no more than 40% of the relevant invoice amount excluding taxes, (2) issue a credit note for the next order of no more than 40% of the relevant invoice amount excluding taxes, (3) have the text revised at its own expense and as soon as possible by an independent proofreader chosen by ITC TRANSLATIONS USA INC. or the Client.
Some services provided by ITC TRANSLATIONS USA INC. may be produced, in whole or in part, using machine translation and artificial intelligence tools, including large language models (the resulting content being referred to as “AI Output”). Services that rely primarily on these tools, such as raw machine translation or machine translation with light post-editing, are identified as such in the Quote.
AI Output may be inaccurate, incomplete or unsuitable for the Client’s intended purpose. It does not constitute, and is not a substitute for, legal, medical, financial or other professional advice. Unless the Quote expressly includes a full human review, the Client is responsible for reviewing AI Output before any use. ITC TRANSLATIONS USA INC. does not warrant that AI Output will be accurate, error-free or fit for any particular purpose.
TO THE FULLEST EXTENT PERMITTED BY LAW, ITC TRANSLATIONS USA INC. EXCLUDES, WITH RESPECT TO AI OUTPUT, ALL WARRANTIES, CONDITIONS AND TERMS IMPLIED BY STATUTE OR COMMON LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NOTHING IN THIS ARTICLE EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
(a) Applicable law. ITC TRANSLATIONS USA INC. processes personal information in accordance with applicable United States federal and state privacy and data security laws. Where Client documents contain personal data subject to foreign law, such as the EU General Data Protection Regulation, the rules set out in paragraph (h) apply.
(b) Information collected and purposes. ITC TRANSLATIONS USA INC. collects only the personal information needed to manage the business relationship. This is the first and last name, job title, business contact details (postal address, email address, telephone number) and order history of the Client’s representatives. It is used to prepare Quotes, perform and deliver services, invoice, handle complaints and meet legal obligations. ITC TRANSLATIONS USA INC. does not sell personal information and does not share it for targeted advertising.
(c) Personal information in Client documents. Documents provided by the Client may contain personal information. For this information, ITC TRANSLATIONS USA INC. acts as a service provider on behalf of the Client. It processes the information solely to perform the services ordered, in line with the Client’s instructions and Article 9 (Confidentiality). The Client is responsible for having all rights, notices and consents needed to share this information. The Client shall inform ITC TRANSLATIONS USA INC. when placing an order if the documents contain sensitive information, such as health, financial or government identification data. Where the Client is subject to HIPAA, the parties shall sign a Business Associate Agreement before any protected health information is shared.
(d) Disclosure to third parties. Personal information may be shared only with parties involved in performing the services: affiliated companies of the ITC group, translators, reviewers, subcontractors, IT providers and providers of machine translation or artificial intelligence tools. Each of them is bound by written obligations of confidentiality and data security. These obligations limit use of the information to the services and prohibit its use to train artificial intelligence models. ITC TRANSLATIONS USA INC. may also disclose personal information where required by law or legal process.
(e) International transfers. Personal information may be processed outside the United States, in particular by ITC group affiliates in France and Canada or by translators based abroad. In each case, ITC TRANSLATIONS USA INC. ensures the information is protected at a level consistent with these Terms and Conditions.
(f) Security and retention. ITC TRANSLATIONS USA INC. maintains reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, use or disclosure. Business contact information is kept for as long as the business relationship lasts, and then for as long as legal, tax or accounting obligations require. Client documents are kept as agreed with the Client, or otherwise for the period needed to handle complaints under Article 10. After that, they are securely deleted.
(g) Security incidents. If a security incident affects personal information, ITC TRANSLATIONS USA INC. shall take prompt steps to contain it and limit its effects. It shall send any notice required by applicable law to the affected individuals, regulators or the Client. Where the incident affects personal information in Client documents, ITC TRANSLATIONS USA INC. shall inform the Client without undue delay so that the Client can meet its own obligations.
(h) Data subject to foreign law and data processing agreements. Where Client documents contain personal data subject to the GDPR or another foreign data protection law, the parties shall sign a data processing agreement that complies with that law, on the Client’s request. If that agreement conflicts with this Article, the agreement prevails.
(i) Individual rights and contact. Individuals may have rights under applicable state law to access, correct or delete their personal information, or to opt out of certain processing. Requests may be sent to:
ITC TRANSLATIONS USA INC., 2000 PGA Blvd., Suite 4440, Palm Beach Gardens, FL 33408
Email: [email protected] | Phone: +1 561-746-6242
ITC TRANSLATIONS USA INC. responds within the time required by applicable law. Where a request concerns information in Client documents, it is forwarded to the Client.
By express agreement by the parties, these General Terms and Conditions of Translation and the resulting purchase and sale operations are governed by the laws of the State of Florida. They are drafted in English.
Any dispute occurring between ITC TRANSLATIONS USA INC. and its Client shall be subject to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida.
